Clarion Computers – FAQ
Welcome to the official knowledge base for shop.clarioncomputers.in. This guide is designed to help customers understand our products, services, ordering process, payments, shipping, and support.
1. About Clarion Computers
Clarion Computers is a trusted technology retailer offering a wide range of computer hardware, peripherals, networking products, and IT accessories. We focus on quality products, competitive pricing, and reliable after-sales support.
Website: shop.clarioncomputers.in
Business Type: Computer & IT Products Retail
2. Account & Registration
2.1 Do I need an account to place an order?
Yes, creating an account helps you track orders, manage addresses, and receive updates.
2.2 How do I create an account?
-
Click on Register / Sign Up
-
Enter your name, email, and mobile number
-
Set a secure password
-
Verify your email or OTP (if applicable)
2.3 Forgot Password
Use the Forgot Password option on the login page to reset your password via email or OTP.
3. Products & Categories
3.1 What products do you sell?
-
Laptops & Desktops
-
Computer Components (CPU, RAM, SSD, HDD, GPU)
-
Networking Devices
-
Printers & Accessories
-
Cables, Adapters & Peripherals
-
Office & IT Accessories
3.2 Are product images and specifications accurate?
Yes, all images and specifications are provided for reference. Minor variations may occur depending on manufacturer updates.
3.3 Product Availability
Product availability is shown on the product page. Out-of-stock items cannot be ordered.
4. Pricing, GST & Invoices
4.1 Are prices inclusive of GST?
Yes, prices shown on the website are GST-inclusive unless mentioned otherwise.
4.2 Will I receive a GST invoice?
Yes, a valid GST invoice is provided with every order.
4.3 Price Changes
Prices may change due to market conditions, supplier updates, or stock availability.
5. Ordering Process
5.1 How to place an order?
-
Browse or search for products
-
Add products to cart
-
Review cart and proceed to checkout
-
Enter shipping details
-
Choose payment method
-
Confirm order
5.2 Order Confirmation
After placing an order, you will receive an order confirmation via email/SMS.
6. Payment Methods
We support the following payment options:
-
UPI
-
Credit Card / Debit Card
-
Net Banking
-
Wallets (if available)
Note: Payment failures may occur due to bank or gateway issues. In such cases, the amount is usually auto-refunded.
7. Shipping & Delivery
7.1 Shipping Locations
We ship across India (subject to courier service availability).
7.2 Delivery Time
-
Metro cities: 2–5 business days
-
Other locations: 4–8 business days
7.3 Shipping Charges
Shipping charges, if applicable, are shown at checkout.
7.4 Order Tracking
Tracking details are shared once the order is shipped.
8. Cancellation, Returns & Refunds
8.1 Order Cancellation
Orders can be cancelled before dispatch. Contact support immediately for cancellation requests.
8.2 Returns Policy
-
Returns are accepted only for defective or damaged products
-
Unboxing video may be required
-
Return request must be raised within the specified time
8.3 Refund Timeline
Refunds are processed within 5–7 business days after approval.
9. Warranty & Support
9.1 Product Warranty
All products carry manufacturer warranty unless stated otherwise.
9.2 Warranty Claims
Warranty service is handled by the respective brand service centers.
9.3 Technical Support
Our team can guide you with basic troubleshooting and product information.
10. Security & Privacy
-
We do not store card or UPI details
-
All payments are processed via secure gateways
-
Customer data is kept confidential
Read our Privacy Policy for more details.
11. Frequently Asked Questions (FAQ)
Q: My payment failed but money was deducted
A: The amount will be auto-refunded by your bank within 3–7 working days.
Q: Can I modify my order after placing it?
A: Order modification is possible only before dispatch.
Q: Do you offer bulk or corporate pricing?
A: Yes, please contact us for bulk or B2B inquiries.
12. Contact & Support
For any queries or support:
-
Use the Contact Us page on the website
-
Email or phone support (as listed on the website)
Our support team is happy to assist you.
Last Updated: 2026