Cancellation Policy
- clarioncomputers.in cancellation Policy is implied only where the product have defect or damage. We do not accept returns in case of wrong selection made by customer.
- Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No return will be entertained for those products that the clarioncomputers.in marketing team has obtained on special occasions like Diwali, and Valentine’s Day , New Year , etc. These are limited occasion offers and therefore cancellations are not possible.
- Clarion Computers Pvt Ltd does not accept cancellation requests for pre-order items. However, refund/replacement can be made if the customer establishes that the condition of the product delivered is not good.
Grievance Policy
Clarioncomputers.in has been created to ensure that its users have access to the best price on products and hence we believe that trust is the basis of initiating the transaction. In case the exhibited product does not match its descriptions (images may vary), then the same can be returned or exchanged, provided that the original seal is not tampered with and that the product has not been used or mutilated.
We advise that you may shoot a video of the delivered product and send it to us with your grievance and we shall address the same and resolve the issue in a fair manner.
We have a grievance redressal system and shall do all that is possible to resolve disputes, if any, fairly and judiciously.
Refunds Policy
Refunds shall be permitted in case of cancellation of the transaction before delivery or after a dispute has been raised in accordance with the grievance policy and resolved in favor of the user.
No refunds shall be made in cash and shall be mandatorily processed through the payment made by the mode and may take up to 7 to 10 working days to reflect in the user’s bank account
All requests for refunds should be emailed to [email protected]. Please allow us 48 hours to respond to your request.
Refund request for your order will be honoured as following:
- 100% Refund : If request received before the order is dispatched and payment done via Bank Transfer.
- 97.5% Refund : If request received before the order is dispatched and payment done via Payment Gateway Like Credit Card or Debit Card or UPI or Net Banking
- 90% Refund – If request received after the order is dispatched.
- No Refund: If the item is delivered and you no longer need/require the item although the item is working perfectly.
we process the refund once the products have been received and verified at our warehouse. However this refund policy will not be applicable in case the transaction is not in confirmity to the cancellation policy of company as stated above.
Returns Policy
Ordinarily goods once sold cannot be returned unless there is a Manufacturing defect or discrepancy in the product delivered from that which is ordered. For eg: if there is a mismatch of specification between the ordered product (images may vary) and that which is delivered, the product is not equal to that which is ordered and that which is delivered or the product is found to be faulty and approved by the brand’s service center as DOA.
Any request for return has to be made at the earliest preferably within 24 hours of the date of delivery and the reason for such returns has to be specified. The quicker the request, the better the chances of minimizing any dispute.
Any Return must be in its original and proper packaging with company seal, for a refund.
We will not accept any type of Physical damage/Mishandling of Products / seal broken / Tampering of warranty Stickers or wrong product from customers for cancellation or return/refund of products. Our Responsibility ceases the moment goods leaves our warehouse. All Product sold by us require technically qualified PC Hardware engineer for Installation.
Any refund in case of return shall be governed by our refund policy.
Disclaimer
All products are as per description of the manufacturer and clarioncomputers.in does not claim any responsibility for the accuracy or specifications of the same. As we aim to provide the best price on a product to you, the customer, we do not take responsibility of the quality and features of the product and the principle of caveat emptor is applicable to the user.
All trademarks, brand names and logos depicted on our website are the Intellectual property of their respective owners and clarioncomputers.in has no claim whatsoever in respect of the same.
We cannot be held responsible or liable for any misrepresentation made by any manufacturer. But we shall support our customer in case of any such misrepresentation.